Rest assured we will take immediate action on this point.

We agree wholeheartedly that the housekeeping oversight you experienced does not meet the standards that we strive for. Your input regarding the lighting and automation features in the rooms is highly valuable to us, and rest assured, we have already coordinated with our maintenance team to ensure these issues get corrected promptly. We deeply regret that your user experience with our state-of-the-art facilities did not meet your expectations. There's so many options in Las Vegas, I'm not sure I would return here.ĭear Kristin_S_0715, Thank you for offering your perspectives and observations regarding your stay at Aria. By the end of the 4 night stay, all 3 soda machines were out of numerous different types of soda. Many of us dined multiple times at Proper Eats and they were always running out of ice and soda in the machines. Was there for a conference and the Aria clearly was not ready for us. Let me keep my water cold without having to deal with ice machines and little ice bags.

Prices for mini bar are outrageous (but not unexpected) and there is a sign stating they will charge you if you place any of your own items in the mini bar. There was also a gigantic clump of hair on the floor upon entry that remained there throughout my 4 night stay despite receiving housekeeping service. Housekeeping switched it out the next day when they came by but it shouldn't have been there to begin with. Dried blood stain on the pillow grossed me out. Light switch cover was missing on the right hand side of the bed which lead me to believe they were having issues with that room. Entry & bathroom were fine but only 1 sad little reading light on the left side of the bed worked in the bedroom. Other light switches, the physical switches on the lamps and the tablet did not work for the desk lamps, floor lamps etc. I was really excited to see they had all that fancy technology to open/close the drapes, turn on/off the lights etc from a tablet by the bed but the only feature that ever seemed to work was the drapes and 1 single light by the bed. I was able to check in early which I greatly appreciated after an early morning flight in from the East Coast. This was my first stay at the Aria and initially was really excited about it.

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